Privacy Notice

Protection of your personal data and rights

HOTEL DELFIN BEACH & RESORT AND PIER 69 BY HOTEL DELFIN (HOTEL SAN MARINO PLAZA, S.A. DE C.V.), hereinafter referred to as “THE HOTEL”.

Rodolfo Gomez 111 col. Emiliano Zapata zona romántica, Puerto Vallarta, Jalisco.

To all our Guests and Customers:

The primary purpose of this Privacy Notice is to comply with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) (hereinafter the “Law”).

For THE HOTEL, it is of vital importance to process your personal data in a legitimate, secure, controlled, and transparent manner; therefore, we are committed to upholding your right to privacy and your right to informational self-determination at all times.

HOW TO CONTACT US

For any matters related to the processing and protection of your personal data, you may contact our Privacy Officer by sending an email to the following address: reservas@hdelfinpv.com, or by submitting a written request at our offices, attaching a copy of your valid government-issued ID or, in the case of a legal entity, a copy of the legal representative’s power of attorney and a copy of the representative’s government-issued ID, addressed to: “Privacy department”.

PURPOSE OF DATA PROCESSING

THE HOTEL requests personal data from its guests for the following purposes:

  1. To identify them.
  2. To reserve a room and/or stay at the hotel.
  3. To follow up on and handle guest reservations.
  4. To confirm reservations.
  5. Regarding concierge services: to ensure our company has the necessary information to book, on your behalf, tours or restaurants outside the hotel.
  6. To offer you the various products and/or services available to you.
  7. To review and verify the data and information provided by the Guest.
  8. To maintain a record of individuals who visit our facilities for any reason to ensure the safety of our staff, customers, and visitors.
  9. For marketing, advertising, and business prospecting purposes, including promotions and discounts that may be sent to you if they are deemed to be of interest to you.

Guests are also informed that the purposes that gave rise to the legal relationship are those set forth in subsections (I) through (IV), and that the purposes serving to maintain and/or fulfill the obligations arising from the legal relationship are those contained in subsections (V) through (IX).

Through this Privacy Notice, THE HOTEL guarantees its Guests the right to object to the processing of their personal data in connection with the purposes set forth above and any other purposes that the Guest deems unnecessary for the legal relationship; to that end, the Guest must inform THE HOTEL of such refusal at the time THE HOTEL makes this Privacy Notice available to the Guest, it being understood that the express consent the Guest grants at the time this Privacy Notice is provided constitutes an indication of the Guest’s agreement, without prejudice to the Guest’s right to revoke any consent previously granted or to exercise the right to object to the processing of their data in accordance with applicable provisions; such rights shall, in any case, be guaranteed by THE HOTEL.

COLLECTION AND PROCESSING OF PERSONAL DATA

THE HOTEL collects data from its Guests:

  1. In person.
  2. Through its website and by electronic means.
  3. Through authorized third parties.
  4. By any other means permitted by Law.

The data that THE HOTEL collects from its Guests is processed using appropriate technical, administrative, and digital measures that ensure the protection of their information. THE HOTEL treats its Guests’ data as confidential and private, and to that end, adopts the necessary measures to prevent its alteration, loss, unauthorized processing, or unauthorized access.

For their part, the Guest declares that their information is accurate, authentic, and complete, and that the Guest who provides it is solely responsible for it; therefore, THE HOTEL is released from any liability in this regard. The information that Guests freely and voluntarily provide to THE HOTEL includes: identification information, information regarding their health status, financial and banking information, and video recordings of the Guest, with or without sound.

As part of the security measures that THE HOTEL implements on its premises, it will record video, with or without sound, during the hours when the premises are open to the public. Any images and/or audio captured by the video surveillance cameras will be used to ensure the safety of other guests, customers, vendors, and individuals on the premises.

EXERCISING THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, OR OBJECTION (ARCO RIGHTS)

Guests are responsible for the accuracy, truthfulness, authenticity, and validity of their data. Guests of THE HOTEL have the right to:

  1. Access the personal data collected about them.
  2. Rectify their data if it is inaccurate or incomplete.
  3. Cancel their data when, in their opinion, it is not necessary for any of the purposes set forth in this Privacy Notice and it is legally permissible to do so.
  4. Object to the processing of such data, in accordance with the Law and applicable regulations on the matter.

REGULATORY FRAMEWORK (PUI) SINGLE IDENTITY PLATFORM

Guests are responsible for the accuracy, truthfulness, authenticity, and validity of their information. To ensure compliance, this information will be subject to requests from the competent authorities in accordance with the following sections:

  1. Article 12 bis of the General Law on Enforced Disappearance of Persons (LGMDFP) LEGAL REFORM GIVING RISE TO THE (PUI) Single Identity Platform.
  2. Operational Guidelines (SEGGOB).
  3. PUI Technical Manual v 1.03.

REVOCATION OF CONSENT

At any time, the Guest may notify THE HOTEL of his or her decision to revoke the consent previously granted for the processing of personal data in accordance with the purposes described in this Privacy Notice, so that THE HOTEL may cease to use such data, provided that the consent to be revoked does not stem from a contractual legal relationship or an agreed-upon transaction with THE HOTEL, is permitted by law, or has been expressly agreed upon between THE HOTEL and the Guest. In all cases, the revocation of consent shall not have retroactive effect. The methods and procedure for doing so are outlined below.

MEANS AND PROCEDURES FOR EXERCISING ARCO RIGHTS AND FOR REVOCATION OF CONSENT

Guests of THE HOTEL may exercise their ARCO rights and revoke their consent to the processing of their personal data by submitting the corresponding request, which may be obtained free of charge at THE HOTEL’s offices and must be submitted to the Legal Representative or an authorized official of THE HOTEL.

This request will specify the requirements and procedure for exercising ARCO rights and/or revoking consent for the processing of personal data, as described below:

Upon receipt of the request by the Legal Representative or authorized officer of THE HOTEL, duly completed, and once the identity of the Guest (the personal data holder) or the legal representative’s authority has been verified through valid official identification and the legal representative’s power of attorney (which will be attached to the file), an acknowledgment of receipt will be provided to the Guest.

Upon receipt of the request, THE HOTEL will respond in writing within 20 (twenty) calendar days. The response will be made available to the Guest at THE HOTEL office where the request was submitted, within the aforementioned timeframe. If the request is granted, THE HOTEL will comply with the request within 15 (fifteen) calendar days following the date of the response to the Guest’s request.

LIMITATION ON THE USE OR DISCLOSURE OF YOUR PERSONAL DATA

When the processing of your personal data does not pertain to data necessary to comply with a legal or contractual obligation (compliance with legal obligations arising from the existing legal relationship between the Guest and THE HOTEL), the Guest shall have the right to request that THE HOTEL limit the use and/or disclosure of their data by submitting the request provided by THE HOTEL, so that, if applicable, THE HOTEL may register the Guest’s personal data on the opt-out lists within 20 (twenty) calendar days from the submission of the respective request.

TRANSFER OF PERSONAL DATA BY HOTEL DELFIN BEACH & RESORT AND PIER 69 BY HOTEL DELFIN

THE HOTEL uses its Guests’ personal data exclusively for the purposes set forth in this Privacy Notice and retains it for the period specified by law.

THE HOTEL only shares and/or transfers its Guests’ personal data with third parties:

  1. When the Guest contracts for another third-party product and/or service through THE HOTEL.
  2. To make payment demands to Guests.
  3. To provide services.
  4. To review and verify the data and information provided by the Guest.
  5. When required by law or by a duly substantiated and justified order from a competent authority.
  6. In the cases specified in Article 37 of the Law.

Apart from the cases listed above, you can rest assured that your data will not be transferred to third parties without your express consent.

In any case, THE HOTEL guarantees that the purposes of processing the Guest’s personal data will be respected by the third-party recipients whenever any of the aforementioned transfers take place.

Third parties that receive Guests’ personal data may include subsidiaries and affiliates; companies engaged in or operating in a business similar to that of THE HOTEL; companies engaged in the provision of food, beverage, and recreational services; financial institutions (domestic or foreign); insurance and/or surety bond institutions, or individuals or legal entities with which THE HOTEL has a contractual relationship, or individuals and legal entities that provide services to THE HOTEL.

The purposes of the transfers set forth above are:

  1. To ensure THE HOTEL’s compliance with personal data protection provisions.
  2. To maintain and/or fulfill the obligations and rights arising from the lodging contracts entered into with Guests.
  3. To protect THE HOTEL’s payment rights.
  4. To guarantee any rights arising from contracts entered into by THE HOTEL.
  5. To protect the rights of Guests.
  6. To advertise and promote the products and services that THE HOTEL offers to its Guests.

CONSENT TO TRANSFER

The Guest agrees that THE HOTEL may transfer data in the circumstances set forth in this Privacy Notice to the aforementioned third-party recipients and for the purposes stated herein; therefore, the Guest gives his or her express consent at the time this Privacy Notice is provided.

MODIFICATIONS

Any changes and/or modifications, whether total or partial, to this Privacy Notice will be communicated directly at THE HOTEL’s facilities, as well as through the following channels:

  1. Notices posted in our hotels.
  2. Registration cards available at our hotels.
  3. On our websites: www.pier69pv.com and www.delfinpvbeachresort.com.
  4. We may send them to you via email to the most recent address you have provided us.